How We Trade
Every commercial term, written down before you pay a cent. This page is our standard trading framework — the same rules for every buyer, every order.
Most stone suppliers keep their terms vague until the deposit clears. We do the opposite. Below is exactly how a YaSeMarble order works: what you pay, when you pay it, what you're entitled to inspect, which tolerances apply, and what happens if something goes wrong. If any term on this page conflicts with your signed quotation, the quotation wins — because your quotation is always more specific, never less.
Who you are trading with
YaSeMarble is an independent, founder-led export desk based in Antalya, Türkiye. We do not own a quarry — deliberately. A quarry owner has to sell you their own stone, whatever the quality of that month's blocks. We answer only to your specification: we source from 14 verified Turkish producers across Denizli, Afyon, Burdur and Bursa, and if one source's current lot doesn't match your requirement, we move to the next. Our loyalty is to your project, not to a hole in the ground.
The quotation
Every offer we issue is written, dated and complete. It defines the material and its confirmed source region, selection grade, product form, dimensions, thickness, finish, edge treatment, quantity, packing basis, Incoterm (Incoterms 2020) with named place or port, payment terms, exclusions and a validity date. Natural stone prices move with blocks, energy and freight — so an offer without a validity date is not an offer. Ours are typically valid for [14] days.
We quote FOB, CFR or CIF from Turkish ports (İzmir, Antalya, Mersin, İskenderun) depending on your destination. EXW is available on request for buyers with their own Turkish forwarding arrangements.
Payment terms
Our standard structure for new buyers is [30]% advance with order confirmation, [70]% against copy of the Bill of Lading — you pay the balance only after the goods are loaded and documented, not before. For larger or repeat orders we also work with irrevocable Letters of Credit at sight from first-class banks. We do not ask for 100% advance payment, and we'd advise you to be cautious of any Turkish supplier who does.
All payments go to the company bank account stated on your pro forma invoice — never to a personal account, and never to "updated" bank details sent by email. If you ever receive a payment instruction that differs from your pro forma, call us before transferring anything.
Your inspection rights
You approve the actual material before it ships. As standard, you receive current slab or bundle photographs and video of your confirmed lot — not catalogue images — before final approval. Beyond that:
Third-party inspection is welcome. You may appoint SGS, Bureau Veritas, Intertek or any independent surveyor of your choice for pre-shipment inspection at the factory, at your cost. We coordinate access and scheduling. A supplier who resists independent inspection is telling you something — we'd rather you hear it from the stone.
Loading documentation is standard. Every shipment is photographed during crating and container loading. You receive the loading photo set with your shipping documents.
Quality standards and tolerances
Dimensional and physical tolerances follow the applicable European standards: EN 12058 for floor and stair slabs, EN 1469 for cladding, EN 12057 for modular tiles. Unless your quotation states otherwise, thickness, length, width and flatness tolerances are as defined in these standards for the relevant product form.
One thing we ask every buyer to understand before ordering: natural stone is not a printed material. Colour and vein variation between the approved sample and the delivered lot — and between individual pieces within the lot — is inherent to the product and is not a defect, provided the material remains within the approved selection range. That is exactly why we show you the current lot on video before you approve it: so the range you accept is the range you receive.
CE marking, Declaration of Performance and EN test reports are issued for your confirmed source — never copied across from a different quarry. For Saudi-bound shipments we prepare SABER/SASO conformity; for the EU, ATR movement certificates apply to eligible goods.
Samples
Physical samples of the confirmed selection are available before order. Sample production is [free / charged at cost]; the buyer covers courier. For project-scale orders, we recommend approving a range set (light–medium–dark of the selection) rather than a single piece — it protects both sides when the containers open.
Packing and shipment
Material is packed in fumigated wooden crates or bundles engineered for the product form and destination, with foam or felt separation for polished faces. Your quotation states the packing basis explicitly. Standard document set: commercial invoice, packing list, Bill of Lading, certificate of origin (or ATR/EUR.1 where applicable), and the technical file (CE/DoP/EN reports) for your source. Marine insurance is included in CIF quotations; for FOB and CFR terms, insurance is the buyer's responsibility — we can advise on coverage.
If something goes wrong
Claims for visible transit damage must be noted on the delivery receipt and reported to us with photographs within [7] days of container devanning; keep the packing in place until documented. Claims relating to selection or dimensions are assessed against the approved photo/video record and the applicable EN tolerance — which is why that approval step exists. Where a claim is valid, we agree remedy in writing: replacement material in the next shipment, credit, or refund of the affected quantity. We resolve problems the same way we sell: in writing, with evidence, without disappearing.
Start with one requirement
Send us the stone name or a reference image, dimensions, thickness, finish, quantity, destination and required date. You'll have a dated offer within 24 hours — and the real slab on video before you commit to anything.
